We understand that travel plans can change unexpectedly. At Octravelo, we aim to provide clear and straightforward policies for flight ticket cancellations and refunds. Please review the information below, and if you have any questions, our customer service team is here to assist you.

Cancellation Policy

You can cancel your flight ticket by logging into your account on our website or contacting our customer service team. The refund eligibility and amount depend on the type of ticket purchased and the timing of your cancellation:

• Non-Refundable Tickets:Partial refunds may be available if the cancellation occurs within a specific timeframe before departure.
• Refundable Tickets:Eligible for full refunds, though cancellation fees may apply.

Certain tickets may not be eligible for cancellation or refunds, and airline fees are non-refundable. Please note that changes to your ticket may also incur additional fees.

Refund Policy

If your flight is canceled by the airline, you may be eligible for a refund. Here’s what you need to know:

• Airline Policies: Refund amounts and eligibility are determined by the airline. Our customer service team can guide you through the process.
• Alternative Options: Airlines may provide vouchers or alternative travel arrangements instead of refunds. We can assist with rebooking or redeeming vouchers.
• Uncontrollable Circumstances: Flight disruptions caused by events like natural disasters or severe weather may not qualify for refunds or compensation.

Important Notes

• Service fees for the original booking are non-refundable.
• Refund processing times may take 60–90 days, depending on the supplier. Suppliers may also charge penalties for refunds.
• Refund fees are assessed per ticket per person and are subject to supplier authorization. If the supplier does not process the refund, we will refund our refund processing fees, but service fees for the original booking remain non-refundable.

For more information or assistance with cancellations and refunds, please contact our customer service team. We’re here to help you navigate your travel needs with ease.